Privacy Statement & Security

Your privacy is of great concern to us at UnionBank.

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UnionBank Cookie Policy

 

UnionBank of the Philippines aims to provide you with an experience that is contextually relevant and useful. Cookies help us provide you with a customized experience on the desktop, mobile or native clients. Cookies, however, do not store any Personal Information, Sensitive Personal Information or any information that can identify you (collectively referred to as “Personal Data.”)

By continuing to use this UnionBank website www.unionbankph.com (the “Site”) and other UnionBank online services, such as our mobile banking application and other financial services mobile applications, you agree that we can store and place cookies on your computer and mobile devices to improve your online experience.

This Cookie Policy provides you with clear and pertinent information about the cookies we use and the purposes for using those cookies. We request to read this Cookie Policy for more details about the cookies that are placed when you are using this Site.

This Cookie Policy is in conjunction with UnionBank’s Privacy Policy (www.unionbankph.com/online/privacy-policy), which governs the collection and use of Personal Data and Cookies through this Site. We do not have cookies that store any Personal Data in clear text form. Cookies shall not store passwords, even in encrypted forms.

 

What are Cookies?

Cookies are small text files that are placed on your computer or device by websites that you visit. Cookie often include a unique identifier that is sent to a user’s browser from a website’s computers and stored on a user’s computer’s hard drive or on a tablet or mobile device (collectively referred to as “Computer.”) Cookies store a small amount of data on your Computer about your visit to this Site. They are widely used in order to make websites function properly as well as to provide business and marketing information to the owners of this Site. The following are the classes of cookies, which we may use:1) First Party Cookies; 2) Third Party Cookies; 3) Persistent Cookies; and 4) Session Cookies.

  • First Party Cookies refers to those dropped by the website that is visited by the user.
  • Third Party Cookies refers to cookies that are dropped by a domain other than that of the website being visited by the user.
  • Persistent Cookies refers to cookies that remain on a computer or mobile device for the period of time specified in the cookie or until the user deletes the cookie. These cookies allows us to recognize you, remember your preferences so you do not have to re-enter this information at all times. These cookies are stored permanently on your hard drive, unless you otherwise delete in your hard drive.
  • Session Cookies refers to cookies that carry information across pages and various modules or starts a browser session when user opens the browser window and finishes when they close the browser window. These cookies help you make optimal use of features and benefits. When you sign out or close your browser, these cookies are deleted automatically.

You can choose to whether accept Cookies by changing the settings on your browser. However, if you disable this function, your experience on the Site may be diminished and some features may not work as intended.

 

What Cookies Do We Use?

Below are categories of cookies used on the Site you are visiting. To the extent any Personal Data is collected through first-party Cookies, our Privacy Policy (www.unionbankph.com/online/privacy-policy) applies and complements this Cookie Policy. Personal Data collected through a third party Cookie is subject to the privacy policy of that third party, and not our Privacy Policy.

  • Strictly Necessary refers to cookies that allow you to browse our Site as well as provide access to secure areas of the Site. The services you want to use on our Site cannot be provided in the absence of these cookies. However, these cookies do not gather any Personal Data about you that could be use for marketing or to remember your activity on the internet. These cookies may be used by us, among other things to: 1) remember information you have entered on order forms when you navigate to different pages during a browsing session; and 2) remember the goods and services you ordered when you get to the checkout page.
  • Ease of Use refers to cookies that are used to enhance the ease of use of the Site for our users or guests. These cookies may be used by us, among other things to: 1) remember your language and country of choice and presenting relevant content; and 2) rememberign your selected departure airport when booking a flight.
  • Performance refers to cookies that collect information about how you use our Site and which pages you visit. These cookies do not collect any information that could identify you and are only used to help us improve how our Site works and understand what interests our guests. Some of these cookies are managed by third parties and you may refer to the third parties’ own website privacy notifications for further information. These cookies may also be classified as Social Media Cookies that are used to enable you to share pages and content you find interesting on our Site through third-party social networking and other websites. More often, these cookies are considered Analytics Cookies that show us which are the most frequently visited pages on the Site and help us record any difficulties you have with the Site. Analytics Cookies allow us to see overall patterns of usage on the Site, rather than the usage of single user or person, which we use to analyze the Site traffic.
  • Marketing refers to cookies that are used to enable us to present appropriate messages to you. These cookies enable us, among other things to: 1) allow the Site to serve up different versions of a page for marketing purposes; 2) allow third parties to display appropriate advertising and to track its effectiveness; and 3) display messages which offer a selection of products based on what you are viewing on the Site, which are presented to you when you visit other selected websites. This is known as online behavioral advertising.

Web Beacon

We may also use “Web Beacons” or similar technologies on our Site to enable us to know whether you have visited a web page or received a message. Web Beacon is often transparent graphic image, usually no larger than 1 pixel x 1 pixel, that is placed on a Web Site or in an email that is used to monitor the behavior of the user visiting this Site or viewing the email. It is often used in combination with cookies. Unlike cookies, you cannot decline Web Beacons. Information recorded through this is used to report anonymous individual and/or aggregate information about our users to our partners. They help measure and conduct research on the effectiveness of our online content, features, advertisements, and other communications. They may also enable us to relate your viewing or receipt of a web page or message to other information about you, including your Personal Data.

Managing Cookies

You can change your Cookie settings by opting out of all Cookies. You may block cookies by changing the settings on your browser. Please note that if you choose not to permit cookies, some areas of the Site may not function properly or be accessible. Unless you have adjusted your browser settings so that it refuses cookies, we will drop cookies as soon as you visit the Site. Most browsers automatically accept Cookies, but you can usually modify your browser setting to decline Cookies if you prefer. If you choose to decline Cookies, you may not be able to sign in or use the interactive features of our Site that depend on Cookies.

Please note that once you have given us your consent to the use of cookies, we shall drop a cookie on your computer or device to remember this for the next time. This consent will expire periodically and in all cases within 365 days. If you wish to withdraw your consent at any time, you will need to delete all the cookies using your internet browser settings. Information about the procedure to follow in order to manage Cookies can be found at:

Chrome: https://support.google.com/chrome/answer/95647?hl=en 
Safari: https://support.apple.com/kb/PH19255?locale=en_US 
Safari Mobile: https://support.apple.com/en-us/HT201265 
Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored 
Microsoft Edge: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

For more information on Cookies, please visit www.allaboutcookies.org

To opt-out of participating in Google Analytics data, follow the instructions here: https://tools.google.com/dlpage/gaoptout 

Contact Us

If you have questions and concerns on the use of cookies or other technologies, send us an email at dpo@unionbankph.com. You may also reach us at 44/F UnionBank Plaza, Meralco Avenue corner Onyx Road, Pasig City 1600, Metro Manila.

We may change this Cookie Policy at any time. Any change in this Cookie Policy will become effective as of the date indicated above.

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1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com/ and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 You can only type in your password or PIN using the virtual keyboard.

3 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

4 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser starts with https://ebanking.unionbankph.com and a padlock symbol (🔒) beside it.If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.
1 Make sure that the website address appearing on your browser is Union Bank of the Philippines and has a padlock symbol (🔒) beside it. If you see something different or there is no address appearing, please do not proceed and report to us immediately.

2 Keepyour device virus-free. Make sure you have an updatedanti-virus software.

3 To secure your account, we strongly advise you to avoid downloading your banking documents using a public computer




For more information, please visit theSafe Surfing Guidelinespage or call our 24-hour Customer Support at (02)8418600.